When will my order ship? Made-to-order print production timeline + shipping combined timeline is 5-13 days. This includes 2-7 business days for production, and 3-6 days in shipping. * These timelines are estimates only, and are based upon calendar trends. We recommend waiting at least 7 business days from your order date before contacting us regarding the status of your order. Of course, if you should need help in the meantime, please send us a message. My order says delivered but it was not - what now? Have you received an email that says your order was delivered but you are unable to find it? This issue is rare, but does happen from time to time. Sometimes USPS and UPS mark packages delivered a day or two before they actually are, so if you have waited two days, please read on. We’ve had much success with our customers solving this issue by following these steps, so please try these first, and if you still can’t find your package, please contact us with your order # and name/shipping address: 1) Please verify your current mailing address is the same address on the order confirmation email you received (spelling mistake or did you use an old address?). 2) Check with neighbors, roommates, other household family members, to see if they may have received the package and neglected to tell you. This happens a lot! 3) Check around your porch and front door, or side door(s). Most times, orders are placed inside your mailbox but sometimes they are left around the box instead. 4) If you live in an apartment complex, we recommend that you contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping. 5) Consider calling your local post office with your tracking number and ask them if they can assist you further. Sometimes they have more information than what we can see online. They may even have your package on hold for you. If they have a postmaster at your local post office, ask to speak with him/her first. My tracking # Still Says “Pre-Transit” - why hasn't my order been shipped yet? If your tracking # says “Pre-Transit, USPS (or other carrier) awaiting item" for a longer period of time than it should be, here are a few reasons why this happens and what we can do about it. In most cases, the package has indeed been handed off from our print production partner here in the US to USPS, however sometimes the tracking barcode has not been scanned properly as it travels from each city/state processing center toward your address. Sometimes it will arrive in your mailbox even though the tracking still says pre-transit, other times it will update closer to the arrival date. Most times, this important step helps flag the tracking # to be updated in a short amount of time. Head to www.usps.com, enter your tracking # (from your shipping confirmation email). Go to the “Text & Email Updates” drop down menu, and select the Expected Delivery Update, Day of Delivery Update, and Delivered Update boxes (either text or email). If your tracking # still hasn’t updated in a few days after doing this, please submit a help request, and we’ll be happy to do what we can to help... Submit your request for help here

Can I make a change to the order I just placed, or update my shipping address? Of course you can! You are welcome to contact us with a change or shipping address update to your order within the first 8 hours of your purchase time only. If your order is already in the print process at the time your request is received, we're sorry, but our ability to make changes will not be available. We will be sure to stay in communication with you if this is the case. Submit your change request here There was a printing problem with my order - can you fix this? This is a rare occurance but can happen from time to time. We genuinely apologize for this inconvenience, and we are right here to help! If you do have a print issue that needs to be resolved, we are happy to replace the items for you ASAP. ** To receive a replacement, please submit your request for replacement by sending your order #, issue description, + photos of: 1) The full garment/item in view with the print and neckline tag showing 2) A close up of the issue + any other garment/item photo that you think will help us see the mistake clearly! Please be sure to attach these photos, as replacement orders for submitted requests without photos will be delayed until they are received. Thank you for your patience and understanding! Submit your request here I received the wrong item(s) or my item(s) were broken or damaged - can I get a replacement? We go out of our way to make sure your orders are correct and arrive in tact - but mishaps can be fixed! If we sent you an incorrect item in your order or an item was broken or damaged, please contact us and attach a photo or two of the issue if applicable, and we’ll get it straightened out for you ASAP! Submit your request here My item(s) did not fit, can I exchange? Yes you can! Please contact us with your order #, product, and the size you wish to switch to. Please complete this within 30 days of delivery. Exchanging it for another product of equal or greater value or receiving credit back only occurs within 30 days of delivery. Submit your request here Are you experiencing order arrival / shipping issues? Please see the first drop down menu under "Shipping Info" here on this page for the answer! * Before submitting an unhappy review, we do ask that you contact us directly, first, so we can help you resolve your issue! Our true desire is that you are happy with your order and experience here at livingigt.com. Thank you ❤️✝️

Do you create custom or personalized designs? Absolutely! We just love creating custom designs for our customers. You are welcome to send us a message with specific design details and what apparel style and color you would like it printed on, and we’ll create something special just for you. We’ll let you know how to purchase your custom design once your custom request has been received, and once the order has been placed, you will receive a digital proof for your final print approval. It's that easy! Submit your request for a Custom Design here

How do you fund essential home repairs? A portion of our Christian merchandise proceeds goes towards paying the resources and working positions for essential home repairs in Stark County, OH and surrounding areas. You can support the cause by purchasing one of our products here or by giving a donation here. We greatly appreciate your support and showing God's love ❤️✝️ Who does the repairs? Essential home repairs are led by Living IGT's owner Kirk Bond who has over 30 years of experience in home construction. Extra help is giving through volunteers and other trained professionals. I am in need of an essential home repair and cannot afford it. What should I do? Please reach out to us! This is what we are here for and we wish to support you. Submit an enquiry and we will reach out to you shortly. Submit a home repair enquiry here

Have questions you can't find here in our FAQ page? No problem, we're here to help! Head over to our CONTACT page, and we will be with you shortly ❤️